Returns & Refunds

We hope you are happy with your purchase!

If for some reason you wish to return your purchase, you are eligible for a refund within (7) days of receipt for items shipped within Greece and within (14) days of receipt for items shipped internationally.

BREAKDOWN OF POLICY

Order Cancellations
You have the right to cancel your order within ​1 day​ of placing the order by sending us an email at ​hi@theprelevic.com Cancellations of orders already shipped will not be accepted – you will be charged the shipping & return costs of the parcel.

Product Returns
You have the ability to return products by emailing us at ​hi@theprelevic.com​ with the following information:

● Your full name
● Style number
● Reason for return

Items must be in its original condition, tags and packaging included

Once your item(s) reaches our warehouse, please allow 4 – 5 business days for us to process the return. Once your return is processed, you will receive a confirmation email.

Refunds are subject to the below conditions:

(a) Refund requests must be made within (7) days of receipt for items shipped within Greece and within (14) days of receipt for items shipped internationally. The return must be accompanied by a fully completed return form sent by email to ​hi@theprelevic.com

(b) Items must be returned in the original packaging. Returned items must be in a new and unused condition. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged.

(c) The returned product must be accompanied by the original purchase document (retail receipt or invoice).

 

 

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